Box Office Manager

Location: Palm Beach, FL
Reports to: General Manager

GLAZER HALL, Palm Beach’s newest performing arts venue, is seeking a Box Office Manager to join our team as we prepare to welcome audiences later this year. This is a unique opportunity to help shape the systems, staff, and patron experience of a brand new cultural landmark. Working closely with the General Manager, the Box Office Manager will oversee all aspects of ticketing and customer service, while also providing leadership for front-of-house operations. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where no two days are the same.

Responsibilities

• Oversee daily box office operations, including in-person, phone, and online ticket
  sales.
• Manage ticketing systems and ensure accurate reporting and reconciliation.
• Provide outstanding customer service, handling patron inquiries and escalations.
• Recruit, train, schedule and supervise box office associates.
• Coordinate and support front of house operations, including the GLAZER HALL
  volunteer program.
• Ensure patron areas are safe, welcoming, and ADA compliant.
• Act as point-of-contact during performances, resolving issues quickly and
  professionally.
• Collaborate with the General Manager to streamline operations and enhance the
  overall patron experience.

Qualifications

• Bachelor’s degree or 3+ years of experience in ticketing, box office management, or
  customer service (performing arts or entertainment venue preferred).
• Leadership experience with staff and/or volunteers.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Experience with ticketing software (Tessitura a plus).
• Flexible schedule, including evenings and weekends.

Physical Demands:

• Ability to work flexible hours, including evenings, weekends, and holidays, as
  required by event schedules.
• Ability to lift and move boxes or other materials up to 50 lbs

Why Join Us?

This is a chance to be part of something extraordinary as GLAZER HALL enters its second
season, you’ll help improve the systems and culture that define the patron experience for years to come. If you love live performance, thrive on teamwork, and want to play a key role in shaping a new chapter in Palm Beach’s cultural story, we’d love to hear from you.

How to Apply:

Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role to: contact@glazerhall.org