Box Office Manager

Location: Palm Beach, FL
Reports to: General Manager

GLAZER HALL, Palm Beach’s newest performing arts venue, is seeking a Box Office Manager to join our team as we prepare to welcome audiences later this year. This is a unique opportunity to help shape the systems, staff, and patron experience of a brand new cultural landmark. Working closely with the General Manager, the Box Office Manager will oversee all aspects of ticketing and customer service, while also providing leadership for front-of-house operations. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where no two days are the same.

Responsibilities

• Oversee daily box office operations, including in-person, phone, and online ticket
  sales.
• Manage ticketing systems and ensure accurate reporting and reconciliation.
• Provide outstanding customer service, handling patron inquiries and escalations.
• Recruit, train, schedule and supervise box office associates.
• Coordinate and support front of house operations, including the GLAZER HALL
  volunteer program.
• Ensure patron areas are safe, welcoming, and ADA compliant.
• Act as point-of-contact during performances, resolving issues quickly and
  professionally.
• Collaborate with the General Manager to streamline operations and enhance the
  overall patron experience.

Qualifications

• Bachelor’s degree or 3+ years of experience in ticketing, box office management, or
  customer service (performing arts or entertainment venue preferred).
• Leadership experience with staff and/or volunteers.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Experience with ticketing software (Tessitura a plus).
• Flexible schedule, including evenings and weekends.

Physical Demands:

• Ability to work flexible hours, including evenings, weekends, and holidays, as
  required by event schedules.
• Ability to lift and move boxes or other materials up to 50 lbs

Why Join Us?

This is a chance to be part of something extraordinary as GLAZER HALL enters its second
season, you’ll help improve the systems and culture that define the patron experience for years to come. If you love live performance, thrive on teamwork, and want to play a key role in shaping a new chapter in Palm Beach’s cultural story, we’d love to hear from you.

How to Apply:

Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role to: contact@glazerhall.org

Marketing Manager

GLAZER HALL is Palm Beach’s premier waterfront non-profit performing arts venue. Our mission is to inspire audiences of all ages and deepen human connection through the arts.

Position Summary
The Marketing Manager is a highly organized, systems-oriented professional who is responsible for leading and executing GLAZER HALL’s marketing efforts across both digital and traditional platforms. This position reports to the Director of Marketing and plays a critical role in promoting all performances and in maintaining and enhancing the overall visibility and public image of the venue.

Responsibilities:

• Create and implement a marketing plan for each event scheduled at GLAZER HALL, including monitoring ticket sales and developing a creative strategy to reach the target audience by tapping into each show’s individual characteristics.

• Enhancing donor, sponsor, and community awareness of GLAZER HALL by ensuring meaningful recognition and visibility for donors, sponsors, and supporters across marketing and promotional initiatives.

• Collect, organize, and maintain all artist-provided assets (images, bios, press kits, etc.) for easy access and timely use in promotional materials. Each show requires individualized attention to detail and documentation.

• Create and distribute an e-newsletter compelling, well-written content that engages patrons, promotes upcoming performances, and highlights donor/sponsor contributions.

• Manage social media marketing including; development and implementation of a weekly social media schedule, creation and posting of content, implementation of an analytics tool to measure performance and adjust strategies based on data-driven insights.

• Update GLAZER HALL’s website using WordPress to ensure accurate and timely content, updates and promotional integration.

Skills & Qualifications:

• Bachelor’s degree in marketing preferred, associate’s degree in marketing required
• 5+ Years of well-rounded marketing experience and 2+ years of project management experience within marketing required.
• Experience in entertainment marketing, preferably within the non-profit arts
• Exceptional organizational skills and attention to detail
• Familiarity with email marketing tools (Mailchimp, Prospect2)
• Experience with website creation and upkeep (WordPress)
• Proficiency in social media platforms and scheduling tools
• Ability to track metrics and interpret analytics
• Experience working within Tessitura is highly desirable.

Why Join Us?

This is a chance to be part of something extraordinary as GLAZER HALL enters its second
season, you’ll help improve the systems and culture that define the patron experience for years to come. If you love live performance, thrive on teamwork, and want to play a key role in shaping a new chapter in Palm Beach’s cultural story, we’d love to hear from you.

How to Apply:

Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role to: contact@glazerhall.org.